If a device is connected to Hik-Connect Service, you can manually add it to a site by entering the device serial number and device verification code.

1. Tap a site on the site list to enter the site details page.
2. Tap Add Device to enter the scan page, and then tap Manually Add to enter the manual adding page.
3. Enter the device serial number and device verification code.
   Note:

   The device serial number and the default device verification code are usually on the device label. If no device verification code found, enter the verification code you created when enabling Hik-Connect service.

4. Tap Add.
   Note:

   • By default, Health Monitoring Service is enabled for the added devices. For devices with health monitoring service disabled, you cannot upgrade device firmware, set linkage rules (the existing linkage rules will be invalid), set and receive exceptions, and check device health status.

   • After adding the device, the Hik-ProConnect starts detecting whether the device firmware version is compatible. Some functions (including health monitoring, linkage rule, and remote configuration) are unavailable if the device is not compatible with the Hik-ProConnect. For devices incompatible with the Hik-ProConnect, you need to upgrade them. Tap Add and Upgrade to upgrade and add the device. For some devices, you need to enter the device user name and password. You can also upgrade the device on the device page.

   • For AX Pro, after adding an AX Pro to Hik-ProConnect, the Installer/Installer Admin account will become the account of the AX Pro; the accounts will be deleted after the Installer/Installer Admin deletes the AX Pro from Hik-ProConnect. If you edit an Installer's login password, the password for logging in to the AX Pro by this account will also change.

   • If an Installer/Installer Admin hands over the site with this AX Pro to an end user, the end user's Hik-Connect account will also become an account of the AX Pro, while the Installer Admin's/Installer's account will be deleted from the AX Pro.

5. Optional: Perform the following operations if the following situations occur.

   • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

   • If the device is not activated, tap Activate on the pop-up window, and then create a device admin password and tap Activate to activate the device.

     Note:

     During activation, Dynamic Host Configuration Protocol (DHCP) will be automatically enabled for allocating IP addresses for the device.

   • If the Hik-Connect service is disabled for the device, tap Enable on the pop-up window, and then create a device verification code and tap Enable to enable the service.

   The device will appear on the device list.

6. Optional: Perform the following operations if you need.

   Operations	Description
   Delete Device	On the device page, tap > Delete to delete the device.
   Set Type for Unknown Device	If the Hik-ProConnect cannot recognize a device's type after you add it, you can manually set a device type for it. Enter a device details page, tap of the Device Type to enter the Device Type page. Select a type for the device. You can edit it again after the selection.
   Configure DDNS	After adding the device, the DDNS status will be displayed in the device area. If the DDNS needs to be configured, tap Configure. See Configure DDNS for Devices for details about configuring DDNS.

   Note:

   • Deleting device is not supported if the site is authorized (except for devices added by IP/Domain).

   • For devices with invalid or old firmware version, you can configure DDNS for them to make sure they can be managed by Hik-ProConnect properly.

   • Only encoding devices added by Hik-Connect Service support configuring DDNS.