Login

Login

After logging in by an Installer Admin account, Installer account, or e-Partner account, you can manage sites and devices, and perform health monitoring, etc.

  • Make sure you have registered an account. See User Manual of Hik-ProConnect Portal for details about registration.

  • Make sure you have agreed the Terms of Service and Privacy Policy.

  1. Tap to start the Mobile Client.

    The login page will show.

  2. Select the country/region where your account locates and click OK.
  3. Enter the registered email and password.
  4. Optional: Reset the password if you have forgotten the password.
    1. Tap Forgot Password to enter the resetting password page.
    2. Tap Get Verification Code.

      You will receive a verification code sent by the portal in your email box.

    3. Enter the received verification code in the Verification Code field.
    4. Enter the new password and confirm password.
      Note:

      We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

    5. Tap OK.

      By default, you will be required to log in by the new password.

  5. Tap Login.
    Note:
    • For a newly registered user or a user who has registered an account before, if you have entered authentication code on the registration page, you should complete company authentication information when logging in to the Mobile Client, including occupation, detailed company address (including street, state/province/region, and city), and company phone number.

    • If you have registered an account before and did not enter the verification code on the register page, you should enter the company name to complete company authentication information when logging in to the Mobile Client.

Login

After logging in by an Installer Admin account, Installer account, or e-Partner account, you can manage sites and devices, and perform health monitoring, etc.

  • Make sure you have registered an account. See User Manual of Hik-ProConnect Portal for details about registration.

  • Make sure you have agreed the Terms of Service and Privacy Policy.

  1. Tap to start the Mobile Client.

    The login page will show.

  2. Select the country/region where your account locates and click OK.
  3. Enter the registered email and password.
  4. Optional: Reset the password if you have forgotten the password.
    1. Tap Forgot Password to enter the resetting password page.
    2. Tap Get Verification Code.

      You will receive a verification code sent by the portal in your email box.

    3. Enter the received verification code in the Verification Code field.
    4. Enter the new password and confirm password.
      Note:

      We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you change your password regularly, especially in the high security system, changing the password monthly or weekly can better protect your product.

    5. Tap OK.

      By default, you will be required to log in by the new password.

  5. Tap Login.
    Note:
    • For a newly registered user or a user who has registered an account before, if you have entered authentication code on the registration page, you should complete company authentication information when logging in to the Mobile Client, including occupation, detailed company address (including street, state/province/region, and city), and company phone number.

    • If you have registered an account before and did not enter the verification code on the register page, you should enter the company name to complete company authentication information when logging in to the Mobile Client.