Reset Device Password
You can reset the password of a device when the Site Owner and the Installer both lost the password.
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Resetting password via Hik-ProConnect platform is not supported by every device type/model. For example, AX Pro security control panel does not support this function.
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Make sure that the device is authorized by the Site Owner to you before resetting device password. For details, see Apply for Site Authorization from Site Owner.
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Make sure that the device is on the same local area network with the phone or tablet where your Hik-ProConnect Mobile Client runs.
Go to 
Site tab and enter the
site where the device locates.
Tap the device and then tap 
> Reset Password to send a password reset application to the Site Owner.
Refer to the flow chart below for the whole process of resetting the password of a device.
Reset Device Password
You can reset the password of a device when the Site Owner and the Installer both lost the password.
-
Resetting password via Hik-ProConnect platform is not supported by every device type/model. For example, AX Pro security control panel does not support this function.
-
Make sure that the device is authorized by the Site Owner to you before resetting device password. For details, see Apply for Site Authorization from Site Owner.
-
Make sure that the device is on the same local area network with the phone or tablet where your Hik-ProConnect Mobile Client runs.
Go to Site tab and enter the
site where the device locates.
Tap the device and then tap > Reset Password to send a password reset application to the Site Owner.
Refer to the flow chart below for the whole process of resetting the password of a device.